So I trundled off to the main depot with my passport and receipt, eagerly anticipating the delights of a whole morning spent collecting one parcel. As I'm sure you can imagine, the central Kenyan Post Office is the epitome of efficiency and common sense.
Here's how. You will need:
- Some small change
- Passport
- Time - lots
- Patience - infinite
Step 1: Main counter. Present my ID and receipt and they immediately hand me my parcel. This is easy.
Step 2: Take it to the next counter where they unwrap the package to log the contents. A t-shirt which came free and a home-made DVD.
Step 3: Another counter. The contents must be valued. £3 for the t-shirt and £2 for the DVD.
Step 4: I owe tax and excise. Of course I do. Am directed to the customs cashier who calculates the amount. £1 for VAT, £1.25 for import duty.
Step 5: Next counter. This lady's job is to add up the total amount. It comes to £2.25. She used a calculator.
Step 6: Back to the 2nd counter. She stamps and approves the previous lady's arithmetic. Sends me to a side-office for payment.
Step 7: Turns out this lady doesn't actually accept the payment. Her job is to print off the payment form. An A4 Form F147. In duplicate.
This is where it gets fun.
Step 8: In order to pay the duty, I have to go across town to the Revenue and Excise Office, with all my forms, as the Post Office can't process payments. By happy coincidence the Revenue Authority is on the ground floor of my office building. I am back where I started - but at least I have now paid the tax, and had my form stamped.
Step 9: Back to the Post Office. Can I pick up my parcel yet? First the cashier (the adding-up lady from before, turns out she has multiple responsibilities) must stamp my payment receipt.
Step 10: There is a Post Office charge of 70p. Of course there is. Another form. Another stamp.
Step 11: Back to the first counter and I am handed my parcel. With a smile.
Step 12: On leaving the building, I am putting the parcel in my bag when security approach me and accuse me of smuggling. An innocent mistake, I'm sure. Show my ID, fill in another form and they let me go.
A mere 2 hours, £2.95, 7 stamps and 4 cases of showing my passport later, I am back in the office. I open the parcel, to find this note.
Si poa!
I do, however, like my t-shirt.


